Telemedicine

How to start a doctor visit

Member testimonial

With Teladoc, you can speak with a U.S. board certified doctor 24/7 by phone or video for many non-emergency illnesses.

You must be enrolled in one of our medical plans in order for you and your dependents to use Teladoc. The cost is $5/use.

With this program, doctors can diagnose and treat a vast range of non-emergency medical and behavioral conditions and provide services such as writing a prescription, if needed.

Medical examples:

Allergies
Bladder infection
Bronchitis / Sore throat
Cold / Cough
Fever

Behavioral health examples:

Anxiety or stress
Depression
Trauma and PTSD
Marriage and couples counseling

Meritain Health portal user guide

Click here to learn how to register, print an ID card, view your claims, and much more!
Insurance carrier contact information

Medical: Meritain 1-800-925-2272 www.meritain.com Prescription: SmithRx 1-844-454-5201 www.smithrx.com Mail order prescription: Amazon Pharmacy (through SmithRx) 1-855-206-3605 www.amazon.com/smithrx Telemedicine Teladoc 1-800-Teladoc (835-2362) www.teladoc.com/aetna
Search for a Medical provider

Click here and select Aetna Choice POS II (Open Access).
Estimate the cost of a service or procedure

Click here to learn more about the Meritain Cost Estimator Tool.
Prescription medicine information through SmithRx

Covered prescriptions: Click here to determine which medications are covered under your plan and any applicable limitations. Mail order pharmacy information: Click here for enrollment instructions. Other helpful resources from SmithRx, your Prescription provider: Understanding your SmithRx prescription benefits (in English and Spanish) National chain pharmacy listing How to use the SmithRx portal
What is the KISx Program?

KISx (pronounced "Kiss") is a new program that allows you to pay $0 out of pocket for over 400 procedures. So rather than paying your normal copay or deductible on a knee replacement, for example, you could now receive it for free! Click here to learn more.
How do I use Telemedicine?

With Teladoc, you can speak with a U.S. board certified doctor 24/7 by phone or video for many non-emergency illnesses. Phone: 1-800-Teladoc (835-2362) Web: www.teladoc.com/aetna Learn more: Setup your account Print an ID card Download the app: For Apple devices For Android devices